Refund policy
30-Day Returns
You can return any item within 30 days of receiving it. This includes items bought at a discounted price.
Conditions
- The item must be unworn and unused, with its tags attached and in its original packaging.
- Please include your order number or proof of purchase.
- Gift cards cannot be returned.
How to start a return
- Email info@winsomeboutique.com with your order number and the item(s) you want to return.
- We reply within 1–2 business days with the return address and instructions.
- Send the item back using a trackable shipping service. Please don't send items back before contacting us. We can't process parcels sent without an approved return.
Return shipping costs
The customer pays return shipping, except when the item arrived damaged or defective, or we sent the wrong item. In those cases we cover the full cost and will offer you a replacement or a full refund.
Refunds
When your return arrives, we inspect it and email you to confirm. Approved refunds are sent back to your original payment method. How quickly the money reaches your account depends on your bank, but in general it takes up to 21 days to receive your refund. Original shipping charges are not refunded unless the item was damaged, defective or wrong.
Damaged, defective or wrong items
Please check your order when it arrives. If something is wrong, email us within 30 days of delivery with a photo, and we'll make it right at no cost to you.
Exchanges
To exchange an item, return the original for a refund and place a new order for the item you want.
European Union: 14-day right of withdrawal
If your order ships to the European Union, you may also cancel or return it within 14 days of delivery without giving any reason, under the same item-condition requirements above.
Contact
Winsome Boutique is operated by Moorve LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA. Email: info@winsomeboutique.com · Phone: +1 251 355 1307